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Guide Screen Settings

Guide Screen Settings​

Customize the guidance screen displayed to users due to technical issues such as system errors and session termination when accessing RBI.

Access the SHIELDGate admin page at the following path:

  1. Admin Page Login
  2. In the left menuBusiness System > Security Screen SettingsClick
  3. top tabGuide Screen SettingsSelection

Difference between the guide screen and the blocking screen​

Guide Screen (This Menu)​

  • Purpose: System errors, connection unavailable, session termination, etc. Technical issue notification
  • Recommended Contact Information: IT/Computer Team
  • Scope of Application: Connection error, session termination, automatic logout, etc.
  • Customizing: Image + additional text can only be set (system default text is fixed)

Lock Screen​

  • Purpose: Access Block Notification Due to Security Policy
  • Recommended Contact Information: Security/Policy Manager
  • Scope of Application: Blocking by Conditional Policy
  • Customizing: Full screen free setting available

Main Features​

  • Common Application: The set image and additional text will be applied uniformly across all guidance screens.
  • System Phrase Fixed: The system's default guidance message cannot be changed to ensure accurate status information delivery.
  • Additional information input: You can freely enter additional guidance text such as the administrator's contact information below.

How to set up​

1. Change Image​

  1. Click the image change button
    • in the image area이미지 변경Click the icon.
    • Upload image files such as company logos.
    • Support Format: PNG, JPG, JPEG, SVG
    • Recommended Size: 120px X 120px
  2. Image Initialization
    • To revert the uploaded image to the default SHIELD Gate logo, in the image area,기본 이미지로 변경Click the button.

2. Add Notification Message​

  1. Editor Area

    • Enter the content to be additionally displayed in the "Add Notification Text" editor.

  2. Input content

    • Administrator Contact (Email, Phone Number)
    • Additional Information
    • Contact Method Guide

    Writing Example:

    For system-related inquiries, please contact us at the information below.

    IT Infrastructure Team
    - Email: it-support@company.com
    - Phone: 02-1234-5678 (Extension: 1234)
    - Operating Hours: Weekdays 09:00 - 18:00

  3. Apply formatting

    • You can apply text formatting (bold, italic, color, etc.) using the editor tools.
    • You can freely set the font, size, alignment, and more.

3. Preview​

  1. Preview Check
    • You can preview the guidance screen that will be displayed to actual users in the right preview screen.
    • Check how the additional images and guidance text added with the system default text are displayed.
  • The system's default messages are displayed differently depending on the actual situation (connection errors, session termination, etc.), but the preview shows an example of the representative guidance screen.

4. Save and Cancel​

  1. Save
    • When all settings are complete, the bottom of the저장Click the button to apply the changes.
    • The save button is activated only when there are modified contents.

List of Applicable Guidance Screens​

The set image and additional text will be applied to the following guide screens in common:

  • Connection Error Screen: In case of inability to access RBI due to technical issues
  • Session End: When the user session has expired
  • Automatic Logout: Automatic logout due to inactivity after a certain period

Recommendations​

Image Recommendations​

  • Provide a consistent user experience by using the company logo or brand image.
  • Avoid images that are too large or complex, and use simple and clear images.

Guideline Recommendations​

  • **Clearly specify the contact information for the IT administrator.**does.
    • Email address
    • Phone number (including extension number)
    • Working Hours
  • Write clearly and concisely so that users can quickly make inquiries.
  • We provide contact information related to system errors or technical issues.

Reference Notes​

  • The guide screen settings apply universally to all guide screens, and different settings cannot be applied to individual screens.
  • The system's basic guidance text is automatically generated based on the situation and cannot be modified to ensure accurate information delivery.
  • To customize the block screen according to the security policyLock Screen SettingsUse tabs.